Hosted PBX is phone system that uses voice over IP to provide Cloud-based phone system for business. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to "seats "are typically purchased on monthly basis and can scale up and down as needed.
Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers also are out the PBX management business and the uptime and investment in keeping the solution running stay with the Hosted Provider.
Enterprise features are available for even small-scale customers, giving them the ability to purchase advanced solutions like contact center typically on off bases. Providers work hard at delivering Hosted VOIP as reliable as possible Allowing a customer to scale to meet demand.